Sprint Haters: I Am Not One

I heard a report recently that Sprint was one of the most-detested cell phone companies. That's why many people were waiting until the now-exclusive Palm Pre opens on other cell networks next year.

I have been with Sprint for many, many years as my cellphone provider. I've kept each of my phones well past their "hipness" dates and recently upgraded to a top-of-the-line touch phone.

It opened a whole new world to me with music, web and much more. The downside is that it is too easy to accidentally buy things. I've done it twice. I fessed up to my mistake to Sprint, but never actually requested a refund. I was merely asking about ways to make purchases harder. The CSR didn't offer me a solution, other than to be more careful, but he also gave me a complete refund of the charges.

I usually avoid calling big companies, since most of them are ignorant and hold times are so long. I found Sprint is wonderful via email and okay by phone. I do recommend using the email option if you're not in a hurry.

I like to slam companies when they don't care about their customers, but I'd also like to give a nod when a company does care. Thanks Sprint!